To ensure clarity and consistency, Planet Social Marketing has established service policies tailored to each package. These policies define expectations regarding communication, revisions, support, payments, and cancellations.
Client Communication
Starter Package
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Email support with a 24-48 hour response time.
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No scheduled strategy calls included.
Growth Package
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Email support with a 24-48 hour response time.
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Bi-weekly strategy calls for progress reviews and adjustments.
Premium Package
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Priority email support with a 24-hour response time.
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Weekly strategy calls for real-time optimization and competitor insights.
Revisions
Starter Package
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One round of content and strategy revisions per month.
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Additional revisions billed at $100 per hour.
Growth & Premium Packages
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Up to two rounds of revisions per month.
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Additional revisions billed at $75 per hour for Growth clients and $50 per hour for Premium clients.
Support & Consultation
Starter Package
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Email support only.
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Additional strategy consultations available at $250 per session.
Growth Package
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Email support + bi-weekly strategy calls.
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Competitor and SEO performance reports.
Premium Package
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Priority email support + weekly strategy calls.
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Advanced competitor analysis and market trend insights.
Backlink Policy
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Planet Social Marketing does not buy or offer paid backlinks.
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We promote organic backlink growth through high-quality content, industry networking, and strategic SEO placement.
Payment Terms
One-Time Deposit Fee
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A one-time, non-refundable deposit is required before services begin.
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Deposit fees:
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Starter Package: $1,000
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Growth Package: $2,000
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Premium Package: $5,000
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This deposit covers startup costs, including marketing tools, premium SEO software (e.g., SEMrush, Screaming Frog), directory maintenance, and operational security.
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Payment is to be made in USD via bank transfer, PayPal, or Stripe.
Monthly Payment
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Clients are billed based on their selected package:
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Starter Package: $2,500 per month
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Growth Package: $5,000 per month
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Premium Package: $10,000 per month
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Payments are due by the end of each month.
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Late payments are subject to a 5% penalty if not received within 7 days of the due date.
Additional Terms
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By engaging with Planet Social Marketing, clients acknowledge and agree to these terms.
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These policies are subject to updates, with advance notice provided to active clients.
For any inquiries, please contact brodricklacyhudson@gmail.com.
Refund Policy & Contract Termination
Notice Requirement
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Clients who wish to cancel or discontinue services must provide written notice at least 14 days before the next billing cycle.
Effect of Non-Compliance
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If a client fails to provide the required 14-day notice, they will be eligible for a 50% reimbursement of that month’s total payment.
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The one-time deposit fee is non-refundable and will not be included in the reimbursement.
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This ensures that all pending and ongoing tasks are appropriately managed and closed without disruption.
Method of Communication
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Cancellation requests must be submitted via email, postal mail, or a scheduled call.
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Clients are responsible for ensuring receipt and acknowledgment of their request to avoid disputes.